Frequently Asked Questions

Below are FAQs regarding id-go.

Q: How secure is id-go?

A: The id-go service uses the FIDO      (Fast Identity Online) global standard authentication protocol that is supported by Apple, Google, Microsoft and many other large enterprises. FIDO enables passwordless and multi-factor authentication that does not rely on secret credentials and is a strong defense against account takeover attacks.


Q: Are biometrics used by id-go?

A: id-go uses device resident biometrics, such as Apple’s TouchID and FaceID or Google’s Fingerprint in the authentication process. No user biometrics are collected or stored by the id-go service; user biometrics never leave the end user’s device.


Q: What do you mean when you say id-go is "app-less"?

A: By "app-less" we mean that the id-go service does not require end users to download an application to use the service. End users interact with id-go via SMS messages and the id-go website at

Q: What do you mean when you say "omni-channel"?

A: By "omni-channel" we mean that the id-go authentication service works exactly the same way for all channels, e.g., when authenticating via phone call, online or in person, making the user experience simple and consistent.

Q: What devices does id-go authentication work with?

A:  id-go authentication works with internet connected devices including mobile phones, laptops, tablets and desktop computers. Users need a mobile device capable of receiving SMS messages to use the id-go authentication service. It is recommended that devices have local biometrics capabilities, such as Touch ID / Fingerprint or Face ID.

Q: What end user data does id-go collect and store?

A: id-go collects and stores each end user’s mobile phone number. Relying parties have the option to require collection of additional end user information that will be stored as long as there is a business need.


Q: Does Cozera sell end user data collected by the id-go service?

A: No, Cozera does not sell end user data collected by the id-go service to any other organization.


Q: What is Cozera’s privacy policy?

A: Cozera’s privacy policy can be found here. Cozera takes privacy seriously and collects only the minimal amount of data needed about end users. End users control sharing their data with enterprises. Cozera does not share end user data with any other organization.


Q: Has Cozera achieved SOC certification?

A: Yes, Cozera has successfully completed a SOC2 Type 2 audit.