Q: What is id-go?

A: id-go is a user controlled, verified digital identity credential on a mobile phone for remote and in-person identity verification that requires no personally identifiable information to be shared when used to authenticate a person’s identity.

Q: What are the benefits of id-go?

A: Benefits of id-go include:

  • Saves consumers and enterprises time in completing identity verification remotely or in-person. 

  • Offers superior identity verification to knowledge-based questions and multi-factor authentication methods by combining a verified identity with secure authentication technology. 

  • Private: Eliminates consumers having to share personally identifiable information over and over.

  • Persistent: user identity verifications from trusted sources are securely stored on a mobile phone to remain persistent.

  • Portable: id-go is designed for portability across remote and in-person channels and across service platforms and service providers.

 

Q: Is there a cost to obtain or use id-go?

A: id-go is distributed by enterprises to consumers at no cost to the consumer.

Q: Who and where can I obtain and use id-go?

A: Currently id-go is available to members of a select set of credit unions. id-go is designed to be used in remote and in person identity verification processes and across different service platforms and service providers. Future updates to the service will enable id-go to be used with services other than those from a credit union. Contact Cozera for details.

Q: What is the process to obtain id-go?

A: Currently users download a mobile app and activate id-go in less than 90 seconds enabling biometrics, scanning government photo ID, and conducting a selfie match/liveness check to verify their identity.

Q: Do I need a smartphone to use id-go?

A: Yes, id-go requires a smartphone with biometrics enabled.

Q: What mobile phone operating systems work with id-go?

A: id-go works with Apple’s iOS versions 12 and above and Google’s Android operating system versions x and above.

Q: What happens if I lose my phone, or my phone is stolen or damaged?

A: If an end user loses their phone or it is stolen or damaged, their personally identifiable information remains encrypted and protected. In addition, since the use of id-go requires the end user’s biometric to authenticate all transactions, the end user is the only person able to authenticate transactions using the end user’s id-go on their phone. Assuming the end user does not recover their phone, they can obtain a new id-go by downloading the application and completing the activation process again.

Q: What if I want to delete id-go?

A: Users can delete id-go at any time by deleting the app from their phone or within the mobile application they can choose “Re-set id-go” from the “Settings” menu.

Q: What personally identifiable information (PII) is collected and stored by id-go?

A: The following information may be collected from end users who obtain id-go: The type of government issued photo identity document presented, document issue date and expiration date, document number, name of document holder, address, state, city, province, country, postal code, facial image, mobile phone number, email address. Of this information that may be collected, only the following PII is stored and retained until the end user or legal guardian requests deletion or there is no business reason to retain the PII: the type of government issued photo identity document presented, name of document holder, address, state, city, province, country, postal code, mobile phone number, email address. The document issue date, expiration date, document number and facial image are not stored.

Q: What applications can id-go be used for?

A: id-go is designed to be used in remote and in person identity verification processes such as with a call center, video kiosk, chat, online and in-person.